Enjoy exceptional customer care on demand

How to make a service request

Every Capna system comes with the extra confidence of technical and service support on demand. Our professional team is on call to assist with any issue or question, and ensure complete satisfaction for the lifetime of ownership.

Step 1
Complete the fields below to open a service ticket, including the method of contact you prefer.
Step 2
Expect to receive an initial response via e-mail or phone within 1-2 hours, or the next business day if your request is received on a weekend or holiday.
Step 3
If we are able to remotely diagnose or resolve your issue, we will do so in the fastest time possible to minimize inconvenience or disruption.
Step 4
Should your system require on-site diagnosis or maintenance, we will schedule a visit from an expert Capna technician at the earliest opportunity.

Technical Support

Please complete all fields before sending your request to us. Be sure to indicate your preferred method of contact. In the event of an emergency or time-sensitive request, we will automatically attempt to reach you via phone first.

Preferred method of contact:

Not ready to purchase your own system?

Our Labs division offers a full range of extraction services for customers who want to take advantage of our advanced technology without investing in a system of their own. You can even utilize our expertise in post processing, formulation and more to create retail products tailored to your brand and market objectives.